The support system is built with the latest technology in Flash viewlets showing key points of the software, allowing the user to follow the copy process step by step, and easily learn all the features of the software. Then there is the live team of backup support who will answer any support tickets within 24 hours and give each customer personal attention. This is all backed up by 100% satisfaction guarantee. DVD neXt COPY wants their customers to be absolutely satisfied with their purchase and they are confident the customers will be. If a customer is not completely happy with their purchase, anytime within 90 days of purchase, the purchase will be immediately refunded to their credit card.