Jet Service Desk

Any office premise requires multiple procedures and facilities for smooth functioning and working and includes large number of integrated processes and modules that help in apposite working and facilitate administration. There are vast varieties of facilities that are included in a professional setup; particularly if it is a multinational set up with numerous systems integrated for working. Further, any kind of business organization has a front desk or help desk with a dedicated professional who is required to attend visitors and handle incoming calls. Jet Service Desk 1.60 is an application that contains some high speed workflow systems to assist business users in managing workflows.

Jet Service Desk opens with a neatly organized interface with the main options placed at the top panel and contains several modules for customer records, stores documents and files easily and also includes the desired action for the procedures. The program includes multiple workflows like request management, incident management, change management and service level management amongst many others that are compatible with Windows and doesn’t take much of system’s memory. Further, it also includes an event notifying system and reporting system as well along with an administrator module, besides Jet Service Desk Mail Gate. The users of this program are notified by a main module that includes new request registration for current and new users and also facilitates adding comments and files by clients and also includes due date expiration. The program is useful for all kinds of office set ups and even independent project modules that facilitate efficient tracking and navigation.

As per the aforementioned features and descriptions, Jet Service Desk 1.60 definitely proves to be a useful and practical utility for large businesses and multinationals for its managing profiles and hence gets a rating score of four points for its impressive performance and utility value.

Jet Service Desk is a high-speed HelpDesk/Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level Management, Knowledge Management. Jet Service Desk main module corresponds to classic Windows application which takes 4-9 MB of memory and doesn't need to install additional platforms and libraries.
Additional modules and features:
-Events notifying system
-Reporting system based on Fast Report 4
-Administrator module
-Jet Service Desk Mail Gate
-Events notifying system
Main module includes integrated notifying system which informs the users about the following events:
-new request registration without responsible
-new request registration for current user
-adding comments and files to the request of current user by clients
-approach of start/reaction time of the request
-request due date expiration
Notifying is performed through the display of messages in Tray-menu. By left mouse button click on message the system opens a current request.
Reporting system
The reporting system is based on Fast Report 4 report builder. Jet Service Desk application transfer the report executing parameters to Fast Report. Fast Report executes the SQL-query included to the report, with parameters from application, and prepares the report. Consequently, the users of system may easily execute, create and modify the report forms.